Return & Refund Policy

Thank you for shopping with Aliders. We strive to provide high-quality products and excellent customer service.  If for any reason, you are not completely satisfied with your purchase, we are here to help.You have 30 days from the date of purchase to initiate a return.

How To Apply Return/Refund

1.If you believe you have received defective or incorrect items, please report via e-mail within 30 days upon receipt.  Detailed descriptions, pictures, and/or videos in report email(s) to  Service@aliders.com are helpful in accelerating the return/refund process. 

2.Our customer service team will respond to you within 1 business day.

3.If you need to return, please return the item according to our instructions and send us return proof in the form of the tracking number and a valid return receipt.

4.Once we have received the returned item(s), we will contact you and process an exchange or a refund within 1 business day.

Note: Please do not send your return to the address on your package. This is not the return address and will affect the processing of your

Return.

To be eligible for a return, the item(s) must be unworn, unwashed, undamaged, in the same condition as you received them, and in their original packaging.

Certain products may be excluded from our return policy due to hygiene reasons, perishable nature, or other specified reasons. Please refer to the product description or contact our customer support team for more information.

Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non-Aliders products.

Return Process:

To initiate a return, please contact our customer support team via [phone/email/online form] to obtain a Return Merchandise Authorization (RMA) number.

Clearly write the RMA number on the outside of the package you are returning.

Include a copy of your original receipt or proof of purchase inside the package.

Shipping:

You are responsible for the cost of shipping the item(s) back to us, unless the return is due to our error (e.g., wrong item shipped, defective product).

We recommend using a trackable shipping service to ensure the safe and timely arrival of your return.

Refunds:

Once we receive your return and verify its eligibility, we will process your refund within 1days.

The refund will be issued in the original form of payment used for the purchase, unless otherwise specified by our customer support team.

Please note that shipping costs, if applicable, are non-refundable.

Exchanges:

If you wish to exchange an item for a different size, color, or variant, please contact our customer support team to arrange the exchange.

Exchanges are subject to product availability. If the desired item is not available, we will process a refund for the returned item.

Please feel free to contact us at service@aliders.com for any assistance. We will do our very best to help you and reply to all messages within 1 business day. Aliders reserves the right(s) of final interpretation for all the policies here.